Once your purchase is complete, you will receive an Order Confirmation email with all the details of your order.

If you do not see the email in your inbox, please check your junk mail or spam folders, as it may have been filtered. If you still cannot find it, feel free to contact our customer service team.

You can reach us at +61 (0) 499 982 623 or via our Contact Us form, and we will happily re-send your confirmation email for your reference. Rest assured, our team is here to assist you every step of the way!

Unfortunately, we are unable to cancel or make changes to orders once they have been placed.

If you need to make adjustments, you can return your order once it has been received. Please notify us within 14 days of receiving your item if there are any issues. For further details on how to process a return, visit our Returns page.

If you have additional questions or need assistance, our customer service team is here to help. Contact us via our Contact Us form or at support@mattwisebyronbay.com.

We accept a wide range of payment methods to make your shopping experience as convenient as possible, including:

• Visa, Visa Debit, Maestro, MasterCard, and Amex

• PayPal, Shop Pay, Apple Pay, and Amazon Pay

Important Notes:

• If you select a different currency on the AUD site and use PayPal as your payment method, PayPal will process the payment in AUD. You will see this reflected at Checkout and in your order confirmation.

If you have any questions about payment options, feel free to reach out to our customer service team for assistance!

At Matt Wise Byron Bay, we take online security very seriously and are committed to protecting your personal information. At no point do we store any financial details on our servers. To ensure the utmost security, we work with trusted and reputable third-party hosting agents and payment providers.

All credit card details are entered on a secure server using Shopify Payments. The transfer of your purchase details from our site to Shopify Payments is protected by encrypted and digitally signed protocols, ensuring your data is secure and tamper-proof. Shopify Payments is also PCI DSS Level 1 compliant, the highest standard of payment security.

When you shop with Matt Wise Byron Bay, you can enjoy a worry-free experience, knowing your personal and financial information is safeguarded every step of the way. If you have any questions or concerns, our customer service team is always here to assist you.

At Matt Wise Byron Bay, GST (10% tax) is included in the product prices listed on our website for all orders shipped within Australia.

For international orders being shipped outside of Australia, the corresponding taxes, duties, or GST applicable to your shipping destination may be included in the product price or calculated at Checkout.

If you have any questions regarding tax or GST for your order, please contact our customer service team for assistance. We’re here to help!

If you have questions or need assistance with your invoice, our customer service team is here to help. Whether you’re looking for a copy of your invoice, need corrections, or have concerns about your order details, you can reach us through the following options:

• Email: support@mattwisebyronbay.com

• Phone: +61 (0) 499982 623

• Contact Form: Visit our Contact Us page to submit your query.

Please provide your order number and any relevant details to help us resolve your inquiry promptly. We’ll ensure you have everything you need!

Yes, we offer gift wrapping for a small fee of $15 per order. To add gift wrapping, simply select the Gift Wrapping option in your shopping bag during checkout. You’ll also have the opportunity to include a personal message to make your gift extra special.

Our beautifully wrapped packages are designed to impress, making them perfect for any occasion. If you have any questions about gift wrapping, feel free to contact our customer service team for assistance.

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer returns and exchanges in line with our policy. Please read below for details:

• Eligibility: Items must be returned unworn, in their original condition, and with all packaging intact. Gift-wrapped orders should also include the original wrapping materials.

• Time Frame: Returns must be initiated within 14 days of receiving your order.

• Process: To start a return, please contact our customer service team with your order number and details. They will guide you through the process and provide return instructions.

• Refunds: Once your return is processed, refunds will be issued to the original payment method. Please note that gift-wrapping fees are non-refundable.

For any questions about returns or exchanges, feel free to reach out to our customer service team. We’re here to help ensure your shopping experience is seamless and enjoyable!

At Matt Wise Byron Bay, we strive to provide a seamless shopping experience. However, please note that we no longer accept exchanges, including ring sizes.

If you have any questions or need assistance, our customer service team is here to help. Please feel free to reach out to us via our Contact Us page, and we’ll be happy to assist with your query.

At Matt Wise Byron Bay, we aim to process all returned orders within 14 working days of receipt. During busy periods, such as holidays, this time frame may extend to up to 30 working days.

All refunds will be credited to the original payment method used at checkout. Please note that shipping fees and gift-wrapping costs are non-refundable.

If you have any questions about your refund status, feel free to contact our customer service team via our Contact Us page. We’re here to assist you every step of the way!

Proper care ensures your Matt Wise jewelry remains as beautiful as the day you received it. Follow these tips to keep your pieces looking their best:

• Store Separately: Always store your jewelry pieces individually, ideally in a soft-lined box or pouch, to prevent them from rubbing together, scratching, or tangling.

• Avoid Exposure: Gold vermeil and silver jewelry should be kept in a dark, cool, and dry place to minimize exposure to moisture, heat, and sunlight.

• Protective Coating: Our sterling silver pieces are rhodium-plated to protect against exposure and reduce long-term tarnishing.

• Handle with Care: Remove your jewelry before swimming, showering, or applying perfumes and lotions to prevent damage.

For more detailed guidance on cleaning, storage, and maintenance, visit our Materials and Care page. By following these steps, your Matt Wise pieces will continue to bring elegance and joy for years to come.

At Matt Wise Byron Bay, we are dedicated to creating high-quality, handcrafted jewelry designed to stand the test of time. To ensure your satisfaction, we proudly offer a two-year warranty from the original date of purchase to cover defects or issues related to the craftsmanship of your jewelry.

What Our Warranty Covers:

• Defects in materials or workmanship.

What Our Warranty Does Not Cover:

• Lost or stolen items.

• Normal wear and tear, including scratches, tarnishing, or fading of metals and gemstones.

• Damage caused by improper care, such as exposure to chemicals, water, or excessive force.

• Modifications or repairs made by third parties outside of Matt Wise Byron Bay.

To make a warranty claim, please contact us at support@mattwisebyronbay.com, providing proof of purchase and a description of the issue. Our team will work with you to resolve the matter promptly, ensuring your Matt Wise piece continues to bring joy and elegance for years to come.

Finding the perfect ring size is easy with our Ring Size Guide. This guide provides simple instructions on how to measure your finger or an existing ring to determine your ideal fit.

If you’re still unsure or need further assistance, our customer care team is here to help. Contact us anytime, and we’ll be happy to guide you in selecting the right size for your perfect ring.

Visit our Ring Size Guide now and find your fit with ease!